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Returns & Exchanges
Returns & Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return or for any questions, you can contact us at email@example.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues (wrong item, not received, etc.)
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Shipping & Delivery
Shipping & Delivery
Please allow 3 to 5 business days for us to process and ship your order. (due to a high volume of orders, there may be further delays) Orders placed after 1 pm PST (4 pm EST) will be processed the next business day. All orders are shipped via FedEx, UPS or USPS and international orders are shipped via DHL or USPS international. Please note we do not ship or process orders on the weekend unless for special holidays like Christmas, Valentine's Day, or Mother's Day.
FedEx, UPS and USPS Overnight shipping
Please note orders that are placed on Friday before 1 pm PST (4 pm EST) will be delivered on the next business day. The next business day from Friday would be Monday. Packages are delivered from Monday to Saturday (if Saturday delivery is selected).
Domestic (US) orders
Once your order has been shipped, you will receive an email or text message (carrier or data rates may apply) with your tracking number. Once you receive a tracking number please allow up to 24 hours for it to enter the carrier’s system and update; once the tracking is updated you will be able to see shipment status and history. Packages will be delivered monday to Saturday (if Saturday delivery is selected).
Orders are shipped via DHL or USPS international and the cost is calculated at checkout and varies between item(s) purchased and destination. Scentiment does not charge or cover customs duties fees and taxes. A customs tax is a tariff or tax imposed on goods imported into the foreign country charged by that country and not Scentiment.
You are responsible to know the import regulations for your country. Please research to ensure that our products are legal for importation prior to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue. We provide tracking information for all orders so please be diligent and keep track of your order's progress through the carrier system. We do not have a reship policy. We do assume that all clients are aware of their own countries' laws and regulations and therefore you are responsible for dealing with your countries' customs.Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue a partial refund to you. If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less the shipping cost and a 20% restocking fee.
What is rush processing?
Rush processing expedites the fulfillment of your order so it can be verified, tailored to our Scentiment standards, quality checked, packaged and shipped within 24 hours. For rush processing to be effective, your order must be placed before 1 pm PST (4 pm EST) Monday to Friday. If the above conditions are met and we fail to ship your order within 24 hours, we will refund the rush processing fee. Rush processing fee does not affect the actual shipping time in transit. If you need your order quickly, please be sure to select the appropriate shipping method as well.
Change of address
The shipping address can only be changed if the order has not been fulfilled. If the order has been fulfilled, we advise reaching out to the shipping carrier for an alternate delivery address.
Due to the fast nature of our supply chain and logistics, our warehouse and floral specialists begin working on your order right away. For this reason, we're unable to accept any order cancellations.
We strive to uphold the highest level of quality customer care. It is our ultimate goal at Scentiment to create life-long customers and will do everything in our power to ensure that your experience with us is one that makes you comfortable and confident to shop again.